Any order canceled within 36 hours and not under manifest is entitled to a full refund. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend.
|Fastport Passport Refund Policy|
|Within 36 Hours from Purchase – Not Manifested||Full Refund of Fees Paid|
|After 36 Hours from Purchase or Manifested||No Refund|
All refund requests require the customer to complete an electronic Refund Request Form (RRF). A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company’s automated system. A request for this form does not guarantee a refund will be granted.
By agreeing to the terms herein, refunds are not possible for any reason beyond Fastport Passport’s control including but not limited to:
- Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer.
- Delays in passport or other travel document deliveries.
- Lost, stolen or misplaced tickets.
- Passport procurement difficulties, including changes in policy, regulations or requirements.
- Incomplete or inaccurate filing information provided.
The foregoing list is representative only. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation.
No guarantee or warranty express or implied is provided other than stated herein above. Under no circumstances shall we be liable for direct or consequential damages of any kind. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida.
201 S. Narcissus Avenue Suite 2
West Palm Beach, FL 33401
Thank you for choosing FastportPassport!