Terms of Use

FastportPassport will make every effort to provide you with accurate information and to obtain the passport, travel visa or other documents required for your international trip. FastportPassport does not warrant any information that it provides, and you use and rely on FastportPassport at your own risk. FastportPassport does not accept any liability for individuals or organizations obtaining information from FastportPassport who do not submit an order to FastportPassport for processing.

FastportPassport endeavors to provide the most current travel document requirements and related application forms, fees and processing times on our web site and application kits, however these items are subject to change frequently and without notice. The government agency issuing the visa or passport (“issuing authority”) will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to FastportPassport for the rejection. FastportPassport does not issue passports or visas and cannot make any guarantee or assurances that any issuing authority will issue any document, nor can FastportPassport guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. FastportPassport , in addition to the issuing authorities, reserve the right to prioritize processing according to the travel dates you provide. FastportPassport service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

Once FastportPassport submits a travel document request to an issuing authority on your behalf, FastportPassport ‘ service fees are non-refundable. All fees paid to an issuing authority by FastportPassport on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, FastportPassport will, at your request, make an additional attempt to secure the travel document. Additional FastportPassport service fees will not be assessed in this situation, but you will be required to pay any additional fees assessed by the issuing authority. Orders cancelled prior to submission to the appropriate government agency will be assessed FastportPassport ‘ standard processing fees. Orders that are placed on the FastportPassport website but not submitted to a FastportPassport office for processing within a 7-calendar day window will be assessed an instruction and form access fee. Upon request, that access fee may be credited to a future order placed within the 3 months following the fee assessment.

Payment of FastportPassport service fees and all anticipated consular or embassy charges are due at the time of ordering service, unless account facilities have been agreed in writing prior to order. FastportPassport reserves the right to retain passports and documents until full payment is received. FastportPassport ‘ service fees are exclusive of any consular, embassy or administrative charges imposed in connection with securing the requested services and must be paid regardless of the issuance of the visa or passport. FastportPassport service fees vary according to the number of business processing days available to procure the service, beginning with the day all necessary and complete documents are received in our office, and conclude on the day prior to your specified need date. Consulate closings and holidays are excluded. FastportPassport ‘ service fees may change without notice. A complete listing of service fees can be found on ‘ website or on your company’s Service Level Agreement.

Where an Australian Electronic Visa (ETA) or US Electron System for Travel Authorizations (ESTA) has been requested, the fee paid to FastportPassport includes the processing of the ETA/ESTA visa only and does not include the cost of any appeals or additional services. The cost of an ETA/ESTA application is non-refundable and should your application be refused, or an existing ETA/ESTA is found, you will not be issued a refund.
Concierge Service and other enhanced services are subject to change based upon differing visa requirements set outside the control of FastportPassport. At all time, FastportPassport will strive to maintain the high-quality standards associated with enhanced service. When services change due to visa requirements, the client will be notified immediately.

During world health crisis and pandemic events, significant delays can occur that may impact FastportPassport’s ability to secure passport documents within communicated time frames. These delays are out of our control and under no circumstances shall we be held liable.

When FastportPassport returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six months beyond the completion of your trip. Please note that even when a visa is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision. FastportPassport recommends all travelers secure a visa prior to departure and do not attempt to obtain one “on arrival”. FastportPassport accepts no liability for travelers electing to obtain on-arrival visas. By engaging FastportPassport , you agree that the sole remedy against FastportPassport for damages in connection with any and all claims, cause of action, liabilities and damages for any kind shall not, in any circumstance for any reason, exceed the lesser of the service fees or direct costs of up to $500 for the specified traveler. Consequential damages will not be covered. Refund requests and documentation of direct costs must be submitted to FastportPassport within 90 days of occurrence. FastportPassport will not be liable under any circumstance to compensate you for any loss, damage or delay of travel documents or other failure or fault in performance by any third party deliver company such as FedEx, UPS, DHL/Airborne, USPS, local delivery services and other delivery methods. Likewise, by submitting an order to FastportPassport you agree that FastportPassport will not under any circumstances be responsible for the loss, damage, or delay in returning of passport and documents by the consulates or passport agency, nor be liable for the failure of the consulate/embassy or passport agency to issue requested documents on time or at all.
By submitting an order to FastportPassport , you agree to all the terms and conditions set forth.

Thank you for choosing FastportPassport!